Support

Questions, issues, requests. One place to send them.

For support related inquiries, contact us at [email protected]. A member of our team reads every message, and customers are welcome to keep using their existing Slack, Teams, or email channel with us.

Email support Book a call

How to reach us

Two channels, depending on what you need.

Product, account & billing

Email [email protected]
Onboarding, access, and workspace configuration
Bug reports, feature requests, and how-to questions
Invoicing, plan changes, and contract questions

Support hours are Monday to Friday, 9am–6pm Pacific, excluding US holidays.

Security & privacy

Email [email protected] to report a vulnerability or security concern
Data handling, retention, and deletion requests
Security reviews, DPAs, BAAs, and audit documentation

Details on our controls live on the security page, and how we handle personal data on the privacy page.

Existing customersYour shared Slack or Teams channel and your named Linc contact remain the fastest route—nothing changes there.

What to expect

Response targets and how to help us move faster.

Product, account, and billing questions

First response within 1 business day

Production issue affecting active work

First response within 4 business hours

Critical security incident

1 hour response, per our security SLA

Include in your first message

Your organization or workspace name
What you were trying to do, and what happened instead
The project, document, or URL involved
Screenshots or a short recording, if the issue is visual

Please leave out passwords, API keys, and unredacted personal or health data—we never need them to investigate.

Not yet a customer?

Evaluating Linc or comparing deployment options
Pricing, pilots, and procurement questions
Security questionnaires ahead of a purchase

Email the same address or book a call and we’ll route you to the right person.