The Platform

From tribal knowledge
to transformation roadmap.

Four AI agents that work together to capture, mine, analyze, and act on how your organization actually operates.

01 /Observe

Capture the full picture. Not just what's on screen.

Capture real workflows through screen recording, video upload, or meeting bot. AI-led interviews surface the context that passive observation misses.

Three capture modes: Chrome extension, video upload, meeting bot
AI follow-up questions surface edge cases and tribal knowledge
Auto-generates SOPs, BPMN diagrams, and process maps

Pricing Exception Handling

6/8

At 00:53 you filtered the Pricing Queue by "Escalate = Yes." What triggers an escalation?

Discounts above 15%, past credit issues, or deals over $50K.

Got it. Three triggers. At 01:24 you sent an approval. What happens if it's denied?

I update the denial fields in the sheet and send a notification back to the rep with next steps.

Coverage

Start & End

Main Actions

Decisions

Exceptions

Roles

Systems

I/O

Frequency

Replay

02 /Mine

Discover processes from the work your org already produces.

Linc ingests tickets, chats, emails, and system event logs and reconstructs the underlying processes — variants, frequencies, deviations, and bottlenecks — without anyone recording a thing.

Connectors for Zendesk, ServiceNow, Jira, Slack, Teams, Outlook, Gmail, and SAP/Oracle event logs
Variant analysis: happy paths, exceptions, and rework loops surfaced with frequencies
Conformance checking against SOPs Scout captured — see where reality drifts from the spec

Miner· Order-to-Cash

12,348 events7 systems23 variants87% conformance

Sources · last 24h

ZendeskOrder delayed — ticket #482112 min

Slack#ops-billing — invoice mismatch on PO 774127 min

SAPVBAK.audit — order_create event logLive

OutlookRe: PO #88231 — approval needed1 hr

JiraOPS-1042 — credit hold escalation2 hr

Inferred process graph

87%Happy path

9%Credit hold

4%Refund loop

03 /Analyze

See across departments. Find what's missing.

Builds an organization-wide process map from your documented workflows. Surfaces gaps, ranks automation opportunities by ROI, and generates a phased transformation roadmap.

Auto-discovers process hierarchy across departments
Fit/gap analysis against vendor docs (Oracle, SAP)
Ranked opportunities with ROI, timeline, and FTE impact

Architect

26 processes4 depts21 gaps15 opportunities

Pricing Exception Handling

Pricing Exception Escalation Procedures

Company Pricing Policy Guidelines

Standard Quotation Generation

04 /Automate

Your implementation co-pilot.

Natural language interface grounded in your captured workflows and documents. Generate any deliverable with cross-referenced citations from your process data.

Full context on every workflow, SOP, and analysis
Generate briefings, training guides, migration specs
Deep research mode for cross-document analysis

Copilot· Finance Automation Initiative

Reasoning model

Build me an implementation roadmap based on our documented opportunities. What should we prioritize first?

Searched 15 opportunities, 3 dependency chains, 21 gaps

Implementation Roadmap

Based on 5 documented processes across 3 departments, with 15 automation opportunities identified. Here's a phased plan prioritizing quick wins first:

Phase 1Weeks 1–6 · Quick Wins

Automated Pricing Exception Workflow

ROI: 320%15h/week savedLow effort

Phase 2Weeks 6–12 · Foundation

Q2O Quote Creation Standardization

ROI: 300%8h/week savedMedium effort

Phase 3Weeks 12–24 · Redesign

End-to-End Pricing Review Automation

ROI: 280%6h/week savedHigh effort

Sources: SOP-PROC-PEH-001, SOP-SALES-QUO-001, Architect Analysis

Ask about your workflows, SOPs, or opportunities...

Built to learn

Your system gets smarter every week.

Accuracy over time98.4%

Week 1Feedback loopSOP change detectedWeek 12

85% at launch98.4% after 12 weeks

Feedback loops

Corrections become better outputs. Mark something inaccurate, and the system learns for next time. Accuracy compounds over usage.

Change detection

SOPs update as processes evolve. New team members, new tools, new policies. The documentation stays current, not stale.

Compounding accuracy

The more your team uses Linc AI, the more precise every artifact becomes. The goal is a system that gets better every week, not a demo that works once.

Stack

Works on top of your existing stack.

No integrations required. No data pipelines. No migrations. Linc captures work at the screen level, so it works across any application your team already uses.